OurStreet Rewards FAQ's

If we are unable to answer your questions through the FAQ's, you can fill out the contact 54 form. Select 'OurStreet Rewards Inquiry' and fill out the required information. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.

How to Become a Member

ACCRUING VISIT POINTS, TOTAL VISITS AND REWARD DOLLARS

  • What are visit points, total visits and Reward Dollars?

    Visit points range from 1-4 and are earned by guests when they visit a location and make purchases on food or drink (min spend $7.99). Total visits track your lifetime visits since registering in the program. $5 in Rewards Dollars are automatically added to your account each time you accrue 4 visit points.

  • How do I accrue visit points and earn Reward Dollars?

    On each visit, launch the mobile app and select the ‘Check In’ button. You will need to give your check-in code to the server/bartender right before check delivery. Once the server/bartender connects your account to the point-of-sale system and closes the check, you will see your visit point added to your balance. Please note: your check total must meet the minimum spend of $7.99.

    $5.00 in Reward Dollars are automatically added to your account each time you accrue 4 visit points.

  • Do I have to check in through the mobile app to accrue a visit and earn Reward Dollars?

    No, instead of checking in with the app, you can provide your phone number to your server/bartender and your visit point will be accrued at check close.

  • If I do not have to check in on the app to accrue a visit and earn Reward Dollars, why should I download the app?

    Downloading the app is the preferred way of signing up to become an Ourstreet Rewards member. The registration takes place immediately which allows you to accrue visits/redeem Reward Dollars right away. You can see your current balance of visit points, Reward Dollars and lifetime visits. You can also view your transaction history to make sure your account is accurate.

    With the app, you can also place your name on the wait list before dining in with us. You can order online for pickup or delivery, save your favorite and recent orders and accrue visit points/Redeem Reward Dollars for your online order.

  • How do I track my accrued visit points and earn Reward Dollars?

    Launch the mobile app and select the ‘My Account’ button. You will see your current balance of visit points, Reward Dollars and total lifetime visits. You can now select the history button under “My Account,” to reference the dates you earned visit points/Reward Dollars and earned and redeemed Reward items.

  • Do Reward Dollars expire?

    No. Reward Dollars do not have an expiration date. They continue to accumulate until you choose to redeem them.

  • Is there anything that I cannot accrue a visit point for?

    Yes. Purchases made that do not meet the minimum spend of $7.99 will only count as a “total visit” and not a visit accrual towards earning rewards dollars. The minimum spend is referenced AFTER any Reward redemption or discounts have been applied to the check.

  • Can more than one guest accrue a visit point at the same table?

    Yes. Ask your server to split the check and if each guest has a registered OurStreet Rewards account, each guest may accrue a visit on their own individual check. Each OurStreet Rewards member must pay for their own check and give the server/bartender their own check-in code in order to accrue a visit point.

  • Can I still accrue a visit point if someone else in my party is paying?

    No. The OurStreet Rewards member who is paying for the bill is the only one who will accrue a visit point for the transaction.

Rewards Items

  • What kind of Reward items can I receive?

    Every guest who signs up for the OurStreet Rewards program will receive a Welcome Reward and Birthday Reward. The Welcome Reward is a one-time Reward that you will receive when you become an OurStreet Rewards member. The Birthday Reward is an annual Reward that you will receive before your birthday. Guests will also receive varying Rewards based on their participation in the program.

  • How do I track if I have received any Reward items?

    Launch your mobile app and select the ‘My Account’ button. Rewards that you receive will be automatically added and listed in your balance list. If you opted in to receive email notification, you will also receive an email when you have received a Reward.

  • Do I need to print my OurStreet Reward email that I received?

    No. There are no physical items that need to be printed. The email is simply a notification that a Reward Item has been loaded to your account.

  • Do Reward items expire?

    Yes. Rewards are added to your account with a set time frame and expiration date. Most Rewards are valid for 15 to 30 days. Tap downward arrow to right of Reward to see date of expiration.

Redeeming Reward Items & Reward Dollars

I Don’t Know How, I Forgot, What Do I Do?

NEW APP FEATURES- JOIN THE WAIT, ORDER ONLINE & FAVORITES

  • How do I get on the wait list from the app before visiting the restaurant?

    Select the ‘Join the Wait’ icon on the app ‘home screen.’ Enter your city & state or zip code into the locations finder bar. Select your location, then select the ‘Join the Wait,’ icon again. Enter up to six guests and add your name and phone number to the list. Note: This does not guarantee immediate seating upon arrival. This puts your name on the wait list before walk-ins and will shorten your wait time.

  • How do I order food for pickup or delivery from the 54 App?

    Sign in to your app with your username (most usernames are your email address) and password. Then, select the ‘Order Now,’ icon on the app ‘home screen.’ Select your 54th Street location. Build your order and review your basket. Choose your order type as ‘curbside’ or ‘delivery.’ You can apply one Reward or Reward Dollars to your order. Proceed to the ‘checkout,’ screen to process your order. Once you order is processed, your visit point will accrue as long as the total is $7.99 or above. There is no need to 'check in,' when ordering food for 'curbside,' or 'delivery,' through the app or website. For more help on ordering online, click here.

  • How do i get rewarded for referring a friend?

    Once you refer a friend, your friend must sign up for the OurStreet Rewards Program and visit 54th Street two times. Once they visit two times, you will receive a notification that you have received $5 in reward dollars.

  • How do I add an order to favorites?

    Right after you place your order, on the order summary page at the very top it states 'save as favorite' and you need to enter the name of the order. You can also do so by viewing a recent order and selecting 'save as favorite' in the actions section.

  • What can I do with a recent order?

    Select one of your recent orders and in the order summary section you will see all detailed information. You are also able to 'order again' or 'save as favorite' in the actions section.

How to Become a Member

Accruing Visit Points, Total Visits and Reward Dollars

  • What are visit points, total visits and Reward Dollars?

    Visit points range from 1-4 and are earned by guests when they visit a location and make purchases on food or drink (min spend $7.99). Total visits track your lifetime visits since registering in the program. $5 in Rewards Dollars are automatically added to your account each time you accrue 4 visit points.

  • How do I accrue visit points and earn Reward Dollars?

    On each visit, you will need to give your card to the server/bartender right before check delivery. Once the server/bartender swipes the card, it will be entered into our point-of-sale system and your visit point will be added to your account balance once the check is closed. Please note: your check total must meet the minimum spend of $7.99 to receive a visit point.

    $5.00 in Reward Dollars are automatically added to your account each time you accrue 4 visit points.

  • Do I have to provide the server/bartender with my card to accrue a visit and earn Reward Dollars?

    No, once you have registered your physical card on our website, you can simply provide your phone number to your server/bartender and your visit point will be accrued at check close.

  • How do I track my accrued visit points and earn Reward Dollars?

    Visit the OurStreet Rewards login page. Enter username & password and click login button. All visit points, Reward Dollars and total lifetime visits are listed in the Summary of Accounts. Select ‘Transaction History,’ in the top header to reference the dates you earned visit points/Reward Dollars and earned and redeemed Reward Dollars.

  • Do Reward Dollars expire?

    No. Reward Dollars do not have an expiration date. They continue to accumulate until you choose to redeem them.

  • Is there anything that I cannot accrue a visit point for?

    Yes. Purchases made that do not meet the minimum spend of $7.99 will only count as a “total visit” and not a visit accrual towards earning rewards dollars. The minimum spend is referenced AFTER any Reward redemption or discounts have been applied to the check.

  • Can more than one guest accrue a visit point at the same table?

    Yes. Ask your server to split the check and if each guest has a registered OurStreet Rewards account, each guest may accrue a visit point on their own individual check. Each OurStreet Rewards member must pay for their own check and give the server/bartender their ‘physical’ card in order to accrue a visit.

  • Can I still accrue a visit if someone else in my party is paying?

    No. The OurStreet Rewards member who is paying for the bill is the only one who will accrue a visit for the transaction.

Rewards Items

  • What kind of Rewards Items can I receive?

    Every guest who signs up for the OurStreet Rewards program will receive a Welcome Reward and Birthday Reward. The Welcome Reward is a one-time Reward that you will receive when you become an OurStreet Rewards member. The Birthday Reward is an annual Reward that you will receive before your birthday. Guests will also receive varying Rewards based on their participation in the program.

  • How do I track if I have received any Reward Items?

    Visit the OurStreet Rewards login page. Enter username & password and click login button. All available Reward Items are listed in the Summary of Accounts. If you opted in to receive email notification, you will also receive an email when you have received a reward.

  • Do I need to print my OurStreet Reward email that I received?

    No. There are no physical items that need to be printed. The email is simply a notification that a Reward Item has been loaded to your account.

  • Do Reward Items expire?

    Yes. Rewards are added to your account with a set time frame and expiration date. Most rewards are valid for 15 to 30 days.

Redeeming Reward Items & Reward Dollars

I Don’t Know How, I Forgot, What Do I Do?

New App Features- Join the Wait, Order Now & Favorites

  • How do I get on the wait list from the app before visiting the restaurant?

    Select the ‘Join the Wait’ icon on the app ‘home screen.’ Enter your city & state or zip code into the locations finder bar. Select your location, then select the ‘Join the Wait,’ icon again. Enter up to six guests and add your name and phone number to the list. Note: This does not guarantee immediate seating upon arrival. This puts your name on the wait list before walk-ins and will shorten your wait time.

  • How do I order food for pickup or delivery from the 54 App?

    Sign in to your app with your username (most usernames are your email address) and password. Then, select the ‘Order Now,’ icon on the app ‘home screen.’ Select your 54th Street location. Build your order and review your basket. Choose your order type as ‘curbside’ or ‘delivery.’ You can apply one Reward or Reward Dollars to your order. Proceed to the ‘checkout,’ screen to process your order. Once you order is processed, your visit point will accrue as long as the total is $7.99 or above. There is no need to 'check in,' when ordering food for 'curbside,' or 'delivery,' through the app or website. For more help on ordering online, click here.