Online Ordering FAQs

Online Ordering FAQS

  1. When is my order made?
    1. If you select your order to be picked up ASAP, we will start making your order right after it is placed and there is an estimated preparation time listed.
    2. If you choose your order to be ready later, we will start making about 10-15 minutes before the pick-up time and you have the option to choose the specific pick-up time. 
  2. How do I modify, change, or cancel my order after it has been placed?
    1. If you select your order to be picked-up ASAP, you need to call the store directly to make changes to your order. Your store's phone number is located on your order confirmation email or the 54th Street Locations page.
    2. If you select your order to be ready later and checkout as a guest, you need to call the store directly to make changes to your order. Your store's phone number is located on your order confirmation email or the 54th Street Locations page.
    3. If you select your order to be ready later and are signed into your account, you can modify, change or cancel yourself up until 20 minutes before the selected pick-up time. If this time has passed, you need to call the store directly to make changes to your order.
  3. What if I need to change my pick-up date or time?
    1. To change your pick-up date and/or time, please call the store directly. Your store's number is located on your order confirmation email or the 54th Street Locations page.
  4. How do I know if my order was placed correctly?
    1. Once your order is placed, you will immediately receive a confirmation email. Be sure to check your junk email folder and add noreply@olo.com to your address book. If you do not receive an order confirmation email, please contact your store directly. Your store's number is located on the 54th Street Locations page.
  5. What forms of payment are acceptable for my online order?
    1. 54th Street accepts Visa, MasterCard, American Express and Discover. 54th Street Gift Cards are also acceptable forms of payment. Cash payments not available for online orders. Please call in your order if cash payment is desired.
  6. Can I leave a tip for my online order?
    1. Yes you can. There are two different options: while entering payment information online or during pick-up at the store. If you leave a tip while paying online, it will be included in your total payment debited. If you do so while picking up at the store, the tip must be given in cash.
  7. Am I able to apply coupons to my online order?
    1. Unfortunately, the online ordering platform is not set up to accept  coupons offered by 54th Street. The check is closed and our Express To-Go specialist cannot access or modify a check after it is placed. However, you are able to sign in with your OurStreet rewards, receive visits and apply an eligible reward yourself through the online ordering platform. If you have any other coupons, you will need to call in your order.
  8. How do I sign in with my OurStreet Rewards account?
    1. There are 2 different places to sign in:
    2. 1) From the [SIGN IN | OURSTREET REWARDS] button located in the top header on the ordering page (preferred)
    3. 2) From the [SIGN IN | OURSTREET REWARDS] button located on the checkout page
    4. NOTE: If you sign in from the checkout page, you will need to select the "Modify Order" link above to view or apply any available rewards.
  9. How do I sign up for the OurStreet Rewards Program via the online ordering platform?
    1. If you are not a current OurStreet Rewards member and would like to sign up, you need to download the app from your mobile device app store (search 54th Street). Simply create an account and then sign in with your username and password via the online ordering platform.
  10. How does OurStreet Rewards work with online ordering?
    1. VISITS* – you will accrue a visit for placing an order. After four visit points, you will receive $5 in Reward Dollars. Visit points will reset back to one once $5 has been added to your account.
    2. GIFTS – you may redeem ONE reward per order, if available.
    3. REWARD DOLLARS – you may redeem Reward Dollars to cover your purchase balance.
    4. Visit the OurStreet Rewards FAQ page for more detailed information.
    5. *You can only accrue 2 visits per day. These visits can also only be accrued 5 hours apart from one another.
  11. Is Online Ordering available at all 54th Street locations?
    1. Yes. Online is now available at all 54th Street locations!
  12. Is group ordering available?
    1. Group ordering is not available at this time but is currently on the roadmap for 2021 with our online ordering provider.